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Calle Eduardo Torroja 37, Fuenlabrada


Monday      10.00-19.00

Tuesday      10.00-19.00

Wednesday 10.00-19.00

Thursday    10.00-19.00

Friday          10.00-19.00

Saturday      09.00-14.00

Sunday        Closed

Shipping & Returns



Destination Country/Region

Spain (Peninsula and Balearic Islands)

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Czech Republic, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Holland, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom.

Estimated delivery time

2-7business days

Picked up at the store

You can collect your order from OTM Stoke.  The details you give are discussed with our managers.


Returns can be made within 14 days of the delivery date of your online order.


Please note that returned items must be resaleable. Personalized items do not allow exchanges or refunds. 


Change in Store

Visit one of our outlets in Madrid where the purchase is made to make the exchange within 15 days after delivery of your purchase using the delivery note (without price) included in each package.



If your purchase is a gift, changes can also be made in our outlet within 15 days from the date of purchase with the delivery note (without price) that we include in each package.


We do not make refunds

Returns are not accepted in the online store and in the OTM Stoke outlet store if you buy Wholesale Boxes and Lots.

If you use the product for more than 15 days, it cannot be returned.

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